maju123Frequently Asked Questions

Users of our platform ask a wide range of questions about setting up accounts, managing deposits and withdrawals, understanding game categories, and keeping their accounts secure. This FAQ page covers the most common topics we hear from our community across Jakarta, Surabaya, Bandung, Medan, and Semarang.

We've compiled answers to help you navigate account registration, payment flows using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet, as well as details about the games and features available on maju123. Each answer is written to give you the information you need to move forward without delay.

If your question isn't answered here, our support team is available to assist. For legal terms, obligations, and jurisdiction notices, please review our terms and conditions or legal notice pages. For privacy and data handling, consult our privacy policy.

Below you'll find detailed answers to questions our users ask most often. We organize them by topic so you can quickly find what you need. Our maju123 platform is available only where local law permits; please verify that your jurisdiction allows access before proceeding.

Account and registration

KYC (Know Your Customer) verification on maju123 asks for a valid national identity document, such as a passport or national ID card. We also request a utility bill or bank statement dated within the last three months to verify your address. Upload clear, legible images of both documents via your account settings. Our verification team typically reviews submissions within one business day. Once approved, you gain full access to deposits, withdrawals, and all game categories. If a document is rejected, we'll explain what's needed so you can resubmit. Users across Bandung, Medan, and Semarang complete this step regularly during account setup.

If you've forgotten your password, click the "Forgot your password?" link on our member login page. Enter the email address or username associated with your account, and we'll send a password-reset link to your registered email within a few minutes. Click that link, create a new password, and confirm it. Your new password takes effect immediately, and you can then sign in with your updated credentials. Make sure to store your password securely. If you don't receive the reset email, check your spam folder or contact our support team for assistance.

Once logged in, navigate to your account settings to adjust preferences such as email notifications, language, and currency display. You can also update your contact details and payment method preferences there. If you wish to take a break from our platform, you have the option to request a temporary pause of your account. This halts access to games and betting while preserving your account balance and history. To request a pause, contact our support team with your username and reason. Pauses typically take effect within one business day. You can reactivate your account at any time by contacting support again.

Payments and transactions

If a deposit or withdrawal does not complete, check your transaction history in your account to see the status. Most interruptions occur due to network timeouts or payment-gateway delays and resolve automatically within a few minutes. If a deposit fails, the funds typically return to your source account (DANA, e-wallet, mobile banking, local payment, or your bank such as online payment, e-wallet, mobile banking, local payment) within one to three business days, depending on your payment provider. For withdrawals, if the transaction stalls, we may request updated information or ask you to resubmit. Contact our support team with your transaction ID if funds don't return or the issue persists after two hours.

maju123 does not charge fees on deposits or withdrawals. However, your payment provider—whether online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet)—may apply their own fees depending on your account type and transaction amount. We recommend checking with your payment provider for their fee schedule. Our platform processes your deposit or withdrawal request without additional markup. Any amounts shown during checkout reflect the total you'll receive or pay, excluding any third-party provider fees that may apply separately.

Promotion codes are entered during your initial deposit or in the promotions section of your account dashboard. Look for a field labeled "Promo Code" or "Bonus Code" when you initiate a deposit. Enter the code exactly as provided, then complete your payment. The promotion terms—such as eligibility requirements, game categories, and wagering conditions—are displayed once the code is applied. If a code is not recognized, verify that it matches the offer terms and hasn't expired. Our support team can confirm code validity if you're unsure. Codes are typically valid for new users during their first deposit or for recurring deposit campaigns during special events such as Idul Fitri or Liga 1 season launches.

Games and features

Our platform offers four main game categories. Football markets cover Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and MotoGP events. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and multi-camera studio games staffed by professional dealers. Slot games feature titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets focus on Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category is accessible from your account dashboard once you've completed registration and KYC verification. Game availability may vary by jurisdiction, so please verify which categories are available in your region.

Yes, our live-dealer tables are fully accessible on mobile devices running iOS or Android. Download our maju123 app from the app section of our website, or access the mobile-optimized website directly in your browser. Live-dealer games stream with video quality optimized for your connection speed. For the best experience, use a stable internet connection and a device with a larger screen when possible. You can also switch between mobile and desktop—your account and balance sync across all devices instantly. If you encounter playback issues, check your internet connection or contact our support team for troubleshooting.

Account management and support

Our support team aims to respond to all inquiries within two to four hours during standard business hours. Queries submitted during evenings or weekends may take longer; we typically prioritize them the next business day. Urgent issues—such as account lockouts or payment problems—are escalated for faster handling. You can reach us via email or the in-app support chat. Provide your username, account email, and a clear description of your issue to speed up resolution. For account security, never share your password with support staff; we will never ask for it. Check your email regularly for our responses, and add our support email address to your contacts so replies don't end up in spam.

We use industry-standard encryption to protect your account credentials and financial information during transmission. Your account is further secured by a unique username and password that only you should know. We recommend using a strong, unique password and enabling any additional security options available in your account settings. Our platform follows standard security practices to prevent unauthorized access. For full details on how we collect, use, and protect your personal data, please review our privacy policy. If you suspect unauthorized access to your account, change your password immediately and contact our support team. We conduct regular security reviews to maintain our platform's integrity.
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